When contacting the helpdesk for support please make sure you are as concise and accurate about the nature of your problem, because this will help the support analyst to solve your problem.

So we can get back to you sooner, it is important that you use the same email address that is recorded against your Portal account as this will be used to send you a password reset link, information about how your problem is being resolved and other information about SharePoint or Portal activity including 'How To….' documents.