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Q. Why don't web pages print properly?

A. Some users may experience printing problems. To minimise these problems, change your page orientation to 'landscape' through the 'page set-up' option on the file menu. Printing from the file menu, rather than the icon, may also help.

Q. I still can't print properly - what else should I try?

A. If you use Internet Explorer 5.5 service pack 1, web pages may not print properly. This version of Internet Explorer does not always print columns of text the way that they appear on screen. For example, some text may overlap or the columns may print out underneath each other, rather than side by side.

Q. How do I know if my computer uses Internet Explorer 5.5 service pack 1?

A. Go to the 'Help' option on the Internet Explorer menu bar and choose 'About Internet Explorer'. Check the text next to 'version' and 'update version' in the pop-up box. If the version number starts with 5.5 and the update version starts with 'SP1', your computer uses Internet Explorer 5.5 service pack 1.

Q. How can I solve this problem?

A. Internet Explorer 5.5 service pack 1 is no longer supported by Microsoft so the problem will not be fixed. Instead, you will have to upgrade to a newer version of Internet Explorer. You can download more recent versions of Internet Explorer for free through the link below.

Downloading documents

Q. What formats are downloadable documents provided in?

A Downloadable documents on the NIHR site are provided in a variety of formats. The most common are PDF, Word and Excel.

Q. What if I don't have the software to open the document?

A. Most computers already have the software to open these document formats. If you do not have Adobe Acrobat Reader (for reading PDFs), it is available from the Adobe site. � Download Adobe Reader (opens new window)

Q. How do I save documents to my computer?

A. If you have a PC, right-click on the link to the document. If you use a Macintosh, hold down the mouse button over the link. In both cases, a popup menu will then appear. Scroll down the menu and click on 'Save target as'. You will then be asked to choose a folder on your computer where you can save the document.