Commercial studies - Query resolution pathway

The query resolution pathway is an interactive tool for the life-sciences industry to use which clearly defines the route to take to escalate any study or process related queries to the local or national industry teams.

Please use the interactive pathway below to help you find the correct contact for your query:

NB: It is expected that each sponsor/ CRO will also have their own internal escalation processes.


Study wide queries - contact the National Industry Lead for the study directly

National process related queries - contact the National Industry contact centre at 

Site specific queries - contact the Local Clinical Research Network where the site is located. You can find out which Local Clinical Research Network covers your site using our postcode search tool.


You should expect to receive an acknowledgement of your query within 24 hours


If you have not received a response to your query or issue, or you require further assistance, please escalate to the Central Industry Team at the National Coordinating Centre:

Email: Telephone: 0113 34 34 555